Every WESN product is warranted to be free of defects in both material and workmanship for the life of the knife. We will repair or replace any defective WESN product.
We also do not intend our knives to be used as screwdrivers, hammers, chisels or pry bars. Do not throw your knife, or use your knife for anything other than cutting. Disassembling or sharpening your knife on a power grinding wheel will void your warranty.
DOWNLOAD WARRANTY REPAIR FORM
Repair and/or replacement as provided under this warranty is the exclusive remedy of the consumer. WESN shall not be liable for any incidental, reliance, or consequential damages or breach of implied reliance or consequential damage or breach of implied warranty on this product. WESN’s liability under any circumstances is limited to the purchase price. Some states do not allow the exclusion or limitation of incidental or consequential damages to you. This warranty gives you specific legal rights, and you may have other rights which vary from state to state.
Our knives have only one use, as a cutting tool. WESN knives carry no warranty except as expressly contained herein. WESN disclaims all warranties of merchantability and fitness for a particular purpose other than for us as a cutting tool. There are no warranties which extend beyond the description contained herein.
RETURN POLICY
We want you to love what you ordered, which is why we offer free domestic returns. If something is not right, please follow the directions below to make a return within 60 days of receiving your purchase.
RETURN PROCESS
1. Please contact us to initiate a return. Be sure to include your order number in the subject line.
2. Our support team will send you a USPS return shipping label.
3. Simply re-package the item, attach the label, and drop the package off at your nearest USPS location
4. You're done!
Please Note: Your refund will be credited back to the original method of payment, and will be issued 3-4 business days after receipt of return. Refunds do not include any shipping costs paid on your original order (if applicable).
INTERNATIONAL RETURNS
Unfortunately, we are unable to provide our international customers with a free pre-paid return label. We are still happy to issue a full refund for the product within the same 60-day window, less the return shipping cost.
Please contact us to initiate your international return. Be sure to include your order number in the subject line.
For any concerns please feel free to contact us at info@wesngoods.com
All in-stock orders from WESN will leave our warehouse within 2 days of placing your order, Monday through Friday.
U.S. Shipping
WESN uses live carrier rates to calculate your shipping rates at checkout, including orders headed to Alaska and Hawaii.
Holiday Shipping & Gift Returns
The holidays are a hectic time for shipping, but any orders placed by midnight PST on December 19th are guaranteed to be delivered by Christmas. As much as we wish we could, we can’t make the same promise for any orders placed beyond that time. PS -- we accept returns for any order placed in November and December up to January 31.
International Shipping
WESN uses live carrier rates to calculate your shipping rates at checkout to make sure you get the best shipping rate. International shipments can take anywhere from 3-6 weeks to arrive. As of now, we offer shipping to over 40 countries, and that number is always growing. Email us at info@wesngoods.com to see if your country is included!
Customs, Duties and Import Taxes
Duties, import taxes, and brokerage fees are not included in the cost of shipping; these costs are the responsibility of the customer. Be sure to check your local customs agency for details and cost estimates. If an order is returned to sender, the customer is liable for original shipping costs. WESN is not responsible for any delays your package may experience in customs. If you have any concerns, contact your local customs office for help and information.
Freight Forwarding Addresses
Due to tracking accountability, WESN does not ship to freight forwarding addresses. If an order is placed with a freight forwarding address, the order will be canceled and payment refunded.
