Shipping Policy

We offer free domestic shipping on all orders over $55.

All orders will be scheduled for shipment in 1-2 business days after the order is placed, excluding holidays. This applies to Express orders as well. Orders placed after 1PM on Fridays may not be processed for shipping until the following Monday.

Once your order has been processed for shipment, you will receive an automated shipping notification titled “A shipment from order # is on the way”. This will contain your tracking information!*

*If you do not receive your Tracking Email within 3 business days of placing your order please check your Spam and/or Promotions folders.

The shipping services offered are subject to change depending on carrier reliability; based on extreme delays caused by weather or overall package volume. 

Shipping Holidays:

Our shipping facility and the carriers we use will not operate on the following holidays.
If your order is placed on or around these dates, please allow an additional 1–3 business days for processing.

- New Year’s Day – January 1, 2025

- Martin Luther King Jr. Day – January 20, 2025

- Presidents’ Day – February 17, 2025

- Memorial Day – May 26, 2025

- Juneteenth National Independence Day – June 19, 2025

- Independence Day – July 4, 2025

- Labor Day – September 1, 2025

- Columbus Day – October 13, 2025

- Veterans Day – November 11, 2025

- Thanksgiving Day – November 27, 2025

- Christmas Day – December 25, 2025

International Shipping:

Orders shipping internationally are subject to additional local taxes, customs and duties fees. Cost is calculated at checkout. 

Refused Shipments:

If you refuse your shipment from WESN Goods, you are responsible for the original shipping charges, and any duties, taxes and/or customs charges on the package (both original and return shipments), plus the cost of returning the package to WESN Goods.

Returned to Sender:

In some scenarios the carrier may not be able to complete delivery to your address due to uncontrollable circumstances. If you see your package has been marked “Return to Sender”, please contact our Customer Service Team.

Shipping Disclaimer:

Once your order has been shipped out, WESN Goods is not responsible for any losses or damages in transit. The customer’s responsibility is to follow the tracking information provided and contact the courier, to monitor the delivery of the shipment. Our Customer Service Team is happy to help you in recovering an item to the best of our abilities, however, we are unable to provide a replacement or refund until the item is returned successfully or confirmation that the item is being returned can be provided.