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Customer Service

A WESN Henry with cherrywood handle on a wooden table next to a coffee mug, a lantern and a flashlight

How can we help?

We’re a small crew in Detroit and Stockholm. Tell us what’s up and we reply within 1 business day.

Quick answers

Save yourself an email

The fast lane for the questions we get most. Still stuck? Use the form below.

01

Log in to your account to see the status and tracking number of every order. Checked out as a guest? Send us your order number and we’ll dig it up. Full details on the Track Order page.

02

No stress. You have 60 days, and domestic return shipping is on us. Start it from your account or read how it works under Returns & Exchanges.

03

Every WESN is covered by our Lifetime Warranty. Use the form below and tell us what happened. If you have a photo, reply to our email with it attached and we’ll take it from there. We repair it or replace it.

04

Love to hear it. Head over to our wholesale page to sign up, or drop your details in the form below and mention your store.

05

Email info@wesngoods.com. We read everything, and yes, knife puns are welcome.

Drop us a line

Order question, warranty claim, feedback or just a hello. It all lands with the same people. Reply within 1 business day, promise.

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